Cancellation & Refund Policy

Cancellation and Refunds:
We understand that circumstances may arise which may change your travel plans. Keeping that in mind, we will gladly give a refund for any reservation cancelled twenty four(24) hours, or more, prior to the pick up time. Refunds usually show up in your account within 7 days. There is a small processing fee of $2NZD for your reservation that is cancelled at any time after booking and prior to twenty four(24) hours before pickup time. In the event that the reservation is cancelled within twenty four(24) hours of pickup time, the cancellation charge will continue to be the full fare of the reservation.

Cook Islands Tours at the time of booking, gives you the flexibility to change your reservation without fees. Cook Islands Tours allows customers a grace period of six(6) hours from the time of making the reservation to cancel a booking and receive a full refund, less $2NZD for processing fees.

No credit or refunds will be given for no shows, cancellations made within twenty four(24) hours of pickup.