Cancellation & Refund Policy

Cancellation and Refunds:
We understand that circumstances may arise which may change your travel plans. Keeping that in mind, we will gladly give a refund for any booking cancelled twenty four (24) hours, or more, prior to the pick up time, or tour/activity check-in time.

Refunds usually show up in your account within 7 days. There is a small processing fee of $2NZD for your booking that is cancelled at any time after booking and prior to twenty four (24) hours before pickup time, or tour/activity check-in time.

In the event that the booking is cancelled within twenty four(24) hours of pickup time, or tour/activity check-in time, the cancellation charge will continue to be the full fare/rate of the booking.

Cook Islands Tours at the time of booking, gives you the flexibility to change without fees. Cook Islands Tours allows customers a grace period of six(6) hours from the time of making the booking to cancel it and receive a full refund, less $2NZD for processing fees.

No credit or refunds will be given for No Shows or cancellations made within twenty four(24) hours of pickup.